“You must know this guy pretty well to say something like that to him.” Dick agreed. “Yeah, I know him very well. But at the time I didn't. I mean, we had been working with them for a couple of months, but we've become closer since then.” He thought about it for a second. “In fact, **that's probably when the relationship grew the most**.” “So what did he say? Did he argue with you?” “Well, to be clear, I didn't just go into his office and announce that his son was incompetent. **I respected the fact that any dad would have a hard time coming to grips with the idea that a family member needed to be addressed. So I told him about the time that I had to bench one of my boys in baseball for having a bad attitude**, and how my wife and my other kids were mad at me. As it turned out, my son didn't like baseball, which was why he was acting out. He started playing tennis instead and wound up getting a partial athletic scholarship in college.”" (Patrick M. Lencioni, Getting Naked) --- **Tags** — [[quotes]], [[crucial-conversations]] , [[client-service]] [[humility]], **Source** — [[202303281430 - B - Getting Naked]]