"After he had exhausted his initial questions, Dick went to the whiteboard. “Okay, let me explain what a strategically healthy company looks like, and figure out whether any of this is helpful to you.” He drew a diagram similar to one that we used from time to time. Basic. Then he wrote a few questions next to it having to do with customers and competitors and core principles. And **for the next forty-five minutes we just talked. Or better yet, Dick asked questions and the CEO and his sidekick talked**. From time to time Dick would draw another diagram or chart, almost always the right one given what they were talking about, and the clients would get animated." (Patrick M. Lencioni, Getting Naked) --- **Tags** — [[quotes]] [[client-service]] [[asking-questions]] , [[expertise]] **Source** — [[202303281430 - B - Getting Naked]]