"“You know, I'm pretty sure they're going to want to be a client. So I don't really want them thinking about what we're trying to get out of the arrangement. At this point, **all I want to focus on is figuring out their issues.**” He paused, and again, just before I could ask a follow-up question, continued: “And we need to make sure that they'd be the right kind of client. We'll have a better sense of that next week.”" (Patrick M. Lencioni, Getting Naked) --- **Tags** — [[quotes]], [[client-service]] , **Source** — [[202303281430 - B - Getting Naked]]