"But on more than one occasion, Amy did something that was at once ridiculous and wonderful. Often, when the chief technology officer or one of the medical doctors on the team started using an acronym or term that I didn't understand, **she would interrupt and ask them what it meant**. Evidently she didn't know either." (Patrick M. Lencioni, Getting Naked) --- **Tags** — [[quotes]] , [[client-service]] , [[humility]], [[ego]], [[asking-questions]] , **Source** — [[202303281430 - B - Getting Naked]]