"Amy didn't hesitate this time. “I can remember what he said almost word for word: ‘Listen, this is just an unpleasant part of our job sometimes. T**hose executives know that I took a bullet for them**. I'll make sure they acknowledge that in some way, but I'm not going to punish them for it. Remember, **they're paying us to help them make their company more successful**, and if I had to be a trial balloon or a strategic piñata to make that happen, so be it.’”" (Patrick M. Lencioni, Getting Naked) --- **Tags** — [[quotes]] , [[client-service]] , [[humility]], [[ego]] **Source** — [[202303281430 - B - Getting Naked]]