"“Okay, another one of Michael Casey's rules of thumb related to overcoming the fear of losing the business is something he calls ‘**telling the kind truth**.’”" (Patrick M. Lencioni, Getting Naked) --- **Tags** — [[quotes]] , [[client-service]] , [[crucial-conversations]] , [[kindness]], [[Michael Casey]], [[confidence]] , **Source** — [[202303281430 - B - Getting Naked]]