"“I know a consultant at Lighthouse who told his client that he needed to move his son out of a leadership position because he was incompetent. Another guy I know recently told a CEO that he doesn't hold his staff accountable. And last week I had to tell a guy that I thought he talked too much during meetings. **But remember the ‘kind’ part. We give them that sort of feedback with a level of empathy and concern that you would normally reserve for a friend.**”" (Patrick M. Lencioni, Getting Naked) --- **Tags** — [[quotes]] , [[client-service]] , [[crucial-conversations]] , [[ego]], [[humility]], [[kindness]] **Source** — [[202303281430 - B - Getting Naked]]