"“There is something so powerful about a person who in one moment can be confident enough to confront a client about a sensitive personal issue, and then in the next moment **humble themselves and take a position of servitude**. It's the paradoxical nature of it all that makes it work.”" (Patrick M. Lencioni, Getting Naked) --- **Tags** — [[quotes]] , [[client-service]] , [[humility]] , [[transparency]] **Source** — [[202303281430 - B - Getting Naked]]