It’s hard enough to get yourself to listen to your team members and let them know you are listening; **getting them to listen to one another is even harder.** The keys are 1) have a simple system for employees to use to **generate ideas and voice complaints**, 2) make sure that **at least some of the issues raised are quickly addressed**, and 3) regularly offer explanations as to **why the other issues aren’t being addressed**. This system should not merely empower anyone to point out things that could be better but also enable others to help fix those things or make changes. You have to agree to let them ask you for some help, and to champion the system enthusiastically. Define clear boundaries of how much time you can spend—and then make sure that time is highly impactful. --- **Tags** — [[quotes]], [[culture]], [[collaboration]], [[management]], [[feedback]], **Source** — [[202303281533 - B - Radical Candor]]