"At Disney we take a much larger view of competition. The truth is that **our competition is anyone our customers compare us to**.” "The same thing is true for a hospital. Clinical outcomes can be measured, and these numbers can be compared to measures of clinical quality at other hospitals. **Hospitals make these comparisons all the time to determine best clinical practices. But most patients do not**. They hold in their minds a mental picture of how a person should be treated, and that picture becomes the standard by which their experience is judged. --- **Tags** -- [[quotes]], [[psycho-logic]], [[client-service]], [[marketing]], [[product-management]], [[law-firm-business]] **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]