"If I ran a hospital, I would have the same standard that [[Disney]] has. **You never pass another individual in the hallways without greeting that person with a smile. I would expect every manager to role model that behavior and require it of everyone in the department.** Avoidance must be considered a violation of the organization’s culture, because with each avoidance we have a missed opportunity for the little courtesies that add up to an overall perception of a cheerful, friendly place." --- **Tags** -- [[quotes]], [[organisational-culture]], [[customer-experience]], [[client-service]] **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]