"A police officer could say, “There’s nothing nice about giving a ticket to someone. I have to care about society. I can’t be concerned about how the violator feels.” But in Altamonte Springs **there is a chief of police who believes the customer is any member of the community whose word of mouth can influence how the police are perceived. As a member of society, the violator of a traffic ordinance is still a person whose opinion about the police matters.** He deserves courtesy and respect every bit as much as he would deserve it as a customer of a restaurant or hotel. "Police who take this view are practicing the understanding that **their reputation is based on the adage in this chapter-anyone the customer compares them to**." --- **Tags** -- [[quotes]], [[customer-feedback]], [[customer-experience]], [[client-service]], [[law-firm-business]] **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]