"If [[Disney]] ran your hospital, your **nurses would begin to believe that they are judged not so much against the standard of other nurses in similar settings, but against the standards set by the nicest people giving services anywhere**. And the same would be true of your housekeepers, telephone operators, managers, and physicians." --- **Tags** -- [[quotes]], [[customer-feedback]], [[customer-experience]], [[client-service]], [[law-firm-business]] **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]