"We quickly answered with variations on the concepts of courtesy and customer service. But we were wrong. “**The primary focus of every cast member is safety**,” said our instructor. “Every one of you must be constantly aware of guest safety. If you see a child climbing over a fence, you drop everything else you are doing and stop that potentially hazardous activity. If somebody falls down or faints, rush to their aid. **Nothing at [[Disney]] is more important than safety.”** "The instructor went on to explain that **even though safety is our number one concern, the guest will not give us credit for that**. At the end of the day, he told us, nobody is going to look back on their [[Disney]] experience and say, “Wow! What a safe place that was!” **A safe experience is something nobody notices. Only when things do not seem safe do customers notice**. So if we all do our job, the thing we are most focused on is the thing that will not earn us any credit from our guests." --- **Tags** -- [[quotes]], [[customer-feedback]], [[customer-experience]], [[client-service]], [[law-firm-business]], [[risk-management]], **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]