"It is popular in hospitals to speak of their “pillars”—the four or five (I have seen as many as nine) areas of strategic focus. **Pillars provide a useful model for making assignments on a strategic plan at the top of the organization**. You can put each of your pillars in the hands of a person or committee to develop the goals, objectives and activities that will be necessary to carry out the plan. "But as a behavioral model for organizational culture, or employee performance, pillars are not as clear as [[Disney]]’s ladder of priorities. **When an employee is faced with a cultural dilemma like, “should I do this or should I do that right now,” it is almost always a dilemma because the employee is faced with two or more competing values-equally held by the organization**. If he does the one thing, he could be in trouble for not doing the other, no matter which he chooses." --- **Tags** -- [[quotes]], [[client-service]], [[personal-values]], [[priorities]], [[character]], [[organisational-culture]] **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]