" ... directly from the operator, or was that a fluke when I called. “Oh, no,” he said. “**If my door is open, my secretary lets me take all my own calls**.” “But I was just in a time-management course for executives that **taught us to have our secretaries screen all our calls**. It’s supposed to be more efficient if you do that,” I said. “**Whose time is more important, yours or the caller’s**,” he asked rhetorically." --- **Tags** -- [[quotes]], [[customer-experience]], [[client-service]], [[law-firm-business]] **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]