“What would a serious attempt to get patient feedback look like? It would need to have four primary requisites: 1.  It would seek to get the **most honest response possible**. 2.  It would be **gathered immediately** while the patient was still in the hospital, and again right after discharge while the experience is still fresh in the mind and the staff can take action as soon as possible. 3.  It would be **statistically valid** and reliable. 4.  It would **encourage comments and specific examples.“** --- **Tags** -- [[quotes]], [[customer-feedback]] **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]