"Script development, then, is really akin to designing and mapping clinical processes. **Desired outcomes (experiences) determine what events (scenes) need to take place in what settings (stage) with what people (performers**)" --- **Tags** -- [[quotes]], [[organisational-culture]], [[customer-experience]], [[client-service]], [[law-firm-business]] **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]