"In my experience with attempts to improve the interpersonal skills of the staff at hospitals, **those who demonstrate outstanding performances day in and day out, rarely get praised for it**. We like to single out those who did something “above and beyond” to please a guest, but we often take for granted the consistent repetition of desired behaviors by dependable performers. Like great actors they make it look easy every day of the week. They deliver with the same freshness, power, and energy on their thousandth performance as they did on their first." --- **Tags** -- [[quotes]], [[performance-management]], [[organisational-culture]] **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]