"One of the serious detractors for hospital work as theater is the constant turnover in staff and the significant use of agency nurses. [[Walt Disney]] would be the first to say this is a recipe for inconsistent and poor performance. His is purported to have said, “**Casting means finding the best people and keeping them so they can practice together and become a proficient ensemble**.” (Manual at Disney University)" --- **Tags** -- [[quotes]], [[retention]], [[customer-experience]], [[organisational-culture]], [[recruitment]] **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]