"**Compassion, caring, comforting, and kindness—which make up the bulk of adjectives linked to patient loyalty—are rooted in one’s capacity for empathy**. "According to Webster’s New World Dictionary, **“empathy” is “the ability to share in another’s emotions or feelings.”** It is composed of two Greek words that mean “affection” and “feeling.” When people receive empathy, they feel loved and cared about. In other words they sense our compassion." --- **Tags** -- [[quotes]], [[empathy]], [[organisational-culture]], [[customer-experience]] **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]