"[[Disney]] expends a great deal of money and effort to recruit and keep the right people. But their attraction is not pay or benefits or special goodies for cast members. It is in finding self-motivated people with enthusiasm for creative opportunities and an unabashed love for putting a smile on other people’s faces. **In the words of [[Jim Collins]], they, like all truly great companies, work hard to “get the right people on the bus,” but are equally vigilant in working hard to get “the wrong people off the bus.” The ones who stay have a fanatical devotion to creating a magical experience for children and adults of all ages and from all cultures. The ones who leave are the detractors, the cynics, the indifferent**. For them, [[Disney]] is not a great place to work. They are not comfortable in a culture in which even their peers will call them on a cultural infraction. If you talked to any of them, you would not think [[Disney]] placed a high value on employee satisfaction." --- **Tags** -- [[quotes]], [[organisational-culture]], [[good-to-great]], [[leadership]], [[organisational-strategy]], [[organisational-values]] **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]