"At [[Disney]] **the “appearance guidelines” (strictly enforced!) are determined by customer expectations, not employee satisfaction**. Employees who take pride in the [[Disney]] organization’s obsessive dedication to making the best possible impression on guests, understand this, and would never whine about their lack of freedom to express themselves. **The right people on the [[Disney]] bus would not chafe under a dress code clearly based on guest expectations. If you’re a cynic, you might hate it, but cynics should get off the [[Disney]] bus**. They certainly shouldn’t be allowed to take over the bus. --- **Tags** -- [[quotes]], [[good-to-great]], [[organisational-culture]], [[organisational-culture]], **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]