"**Western managers were enamored with the statistical charts and tools to better measure quality, but they could not turn substantial power and decision making over to process teams, the very strength that fuels exceptional performance**. Instead of educating workers to take ownership and think and act for themselves, they second-guessed the recommendations of teams, **instilled more “carrots” and “sticks” to maintain a culture of compliance and competition, and sapped the energy of intrinsic motivation with compensation systems that made people feel resentful** instead of supported" --- **Tags** -- [[quotes]], [[intrinsic-motivation]], [[extrinsic-motivation]], [[employee-recognition]], [[performance-management]], [[organisational-culture]] **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]