"The gap between knowing and doing is a fallacy because managers already know all that is needed to achieve satisfaction in the services they have control over. **More knowledge will not lead to action if the manager does not desire it at a deep level of commitment and intensity**." --- **Tags** -- [[quotes]], [[consistency]], [[routines]], [[intrinsic-motivation]], [[knowledge-workers]] , [[leadership]] **Source** -- [[20250112015442 - B - If Disney Ran Your Hospital]]