"[[Robert Kaplan]] has **warned of the dangers of ignoring the differentiated output that internal support or shared services provide**. Benchmarking is best kept to commoditised processes or services." ([Location 2516](https://readwise.io/to_kindle?action=open&asin=B00BU0NELQ&location=2516)) --- **Tags** -- [[quotes]], [[data-analytics]], [[client-service]], **Source** -- [[20250317012611 - B - Key Strategy Tools]]