"An examination of these success stories reveals two important patterns. First, **useful change tends to be associated with a multistep process that creates power and motivation sufficient to overwhelm all the sources of inertia**. Second, this process is never employed effectively unless it is driven by high-quality leadership, not just excellent management—an important distinction that will come up repeatedly as we talk about instituting significant organizational change." --- **Tags** -- [[quotes]], [[change-management]], [[motivation]] **Source** -- [[20250320103315 - B - Leading Change]]