"**Culture refers to norms of behavior and shared values among a group of people**. "**Norms of behavior are common or pervasive ways of acting** that are found in a group and **that persist because group members tend to behave in ways that teach these practices to new members**, rewarding those who fit in and sanctioning those who do not. Shared values are important concerns and goals shared by most of the people in a group that tend to shape group behavior and that often persist over time even when group membership changes." --- **Tags** -- [[quotes]], [[organisational-culture]], [[organisational-development]], **Source** -- [[20250320103315 - B - Leading Change]]