"The whole concept, which you’ll learn as the centerpiece of this book, is called Tactical Empathy. This is **listening as a martial art, balancing the subtle behaviors of emotional intelligence and the assertive skills of influence, to gain access to the mind of another person**" --- **Tags** -- [[quotes]], [[interpersonal-skills]], [[empathy]], [[listening]], [[asking-questions]], [[emotional-intelligence]] **Source** -- [[202507101253 - B - Never Split the Difference]]