"The problem with all of that hot air is that she was right. "Politics aside, **empathy is not about being nice or agreeing with the other side. It’s about understanding them**. Empathy helps us learn the position the enemy is in, why their actions make sense (to them), and what might move them." --- **Tags** -- [[quotes]], [[empathy]], [[negotiations]], [[listening]], [[communication-skills]] **Source** -- [[202507101253 - B - Never Split the Difference]]