"We employed our tactical empathy by **recognizing and then verbalizing the predictable emotions of the situation**. We didn’t just put ourselves in the fugitives’ shoes. **We spotted their feelings, turned them into words, and then very calmly and respectfully repeated their emotions back to them**. "In a negotiation, that’s called labeling." --- **Tags** -- [[quotes]], [[labelling]], [[negotiations]], [[empathy]], [[communication-skills]], [[interpersonal-skills]], **Source** -- [[202507101253 - B - Never Split the Difference]]