"The best response either way is to take a deep breath and restrain your desire to concede. Then say, “**Okay, I apologize. Let’s stop everything and go back to where I started treating you unfairly and we’ll fix it**.”" --- **Tags** -- [[quotes]], [[empathy]], [[apologising]], [[trust]], [[being-wrong]], [[interpersonal-skills]], [[crucial-conversations]] **Source** -- [[202507101253 - B - Never Split the Difference]]