"From the moment I heard the tale of June 17, 1981, I realized that I had to completely change how I approached negotiating. I began to hypothesize that in every negotiation **each side is in possession of at least three Black Swans, three pieces of information that, were they to be discovered by the other side, would change everything**. --- **Tags** -- [[quotes]], [[strong-opinions-held-lightly]], [[listening]], [[asking-questions]], [[skepticism]], [[negotiations]], [[interpersonal-skills]], [[crucial-conversations]] **Source** -- [[202507101253 - B - Never Split the Difference]]