“As we know, **the message we send is not always the message that’s received**. We generally rely on verbal cues to determine whether our message has been understood to our satisfaction. If, however, we’re uncertain that it has been received as intended, **we need to be able to clearly request a response that tells us how the message was heard** so as to be able to correct any misunderstanding. On some occasions, a simple question like, “Is that clear?” will suffice. At other times, we need more than “Yes, I understood you,” to feel confident that we’ve been truly understood. “At such times, **we might ask others to reflect back in their own words** what they heard us say. We then have the opportunity to restate parts of our message to address any discrepancy or omission we might have noticed in their reflection.” --- **Tags** -- [[quotes]], [[crucial-conversations]], [[interpersonal-skills]], [[communication-skills]], [[expressing-needs]], [[non-violent communication]], **Source** -- [[251115105628 - B - Nonviolent Communication]]