“When they say “no,” they’re saying they have a need that keeps them from saying “yes” to what we are asking. **If we can hear the need behind a “no,” we can continue the conflict resolution process**—maintaining our focus on finding a way to meet everybody’s needs—even if the other party says “no” to the particular strategy we presented them.” --- **Tags** -- [[quotes]], [[negotiations]], [[expressing-needs]], [[listening]], [[crucial-conversations]], [[communication-skills]], [[expressing-needs]], **Source** -- [[251115105628 - B - Nonviolent Communication]]